Privacy Policy
Last Updated: May 2026 | Effective Date: May 2026
Who We Are
To God Be All The Glory LLC, doing business as Zärene Holistic Health & Wellness, is a registered LLC and Christ-centered holistic healing practice owned and operated by Arlene Pollock, B.A., L.M.T., located at 4615 Forest Drive, Suite 2, Columbia, SC 29209. We are an NPI-registered clinical provider offering licensed massage therapy, holistic wellness, and integrative health services.
- Phone: +1 803-864-2088
- Email: [email protected]
- Website: zarenewellness.com
Information We Collect
We collect personal information you provide when you:
- Submit our website contact form
- Start a live chat through our website chat widget
- Call or text our business phone number
- Send a message on Facebook or Instagram
- Book an appointment through our scheduling platform
Information collected may include your first and last name, phone number, email address, service interests, and any health-related information you voluntarily share to help us serve you better.
SMS Text Messaging — Consent and Compliance
Important Notice Regarding Text Messages
By submitting our contact form, initiating a chat through our website widget, or texting our business number directly, you expressly consent to receive automated and manually sent text messages from To God Be All The Glory LLC, doing business as Zärene Holistic Health & Wellness at the phone number you provide.
Messages may include: appointment follow-up messages, session thank-you messages, Google review requests, rebook reminders, and wellness check-in communications.
Message frequency varies based on your interactions with our practice. Message and data rates may apply.
To opt out at any time reply STOP to any text message. For help reply HELP or contact us at +1 803-864-2088 or [email protected].
We do not sell, rent, or share your phone number with third parties for their marketing purposes.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Our messaging is registered and compliant with 10DLC A2P (Application-to-Person) carrier requirements.
How clients opt in to receive text messages from us:
Method 1 -- Website Contact Form: Clients submit the contact form at zarenewellness.com/contact.html. The form displays the following opt-in language directly above the submit button: By submitting this form you agree to receive text messages from To God Be All The Glory LLC, doing business as Zärene Holistic Health & Wellness, at the phone number provided. Message and data rates may apply. Message frequency varies. Reply STOP to opt out at any time. View our Privacy Policy and Terms of Service.
Method 2 -- Website Live Chat Widget: Clients who initiate a live chat through the widget at zarenewellness.com receive the following consent message before any conversation begins: By submitting and continuing this chat you agree to receive SMS or e-mails from To God Be All The Glory LLC doing business as Zärene Holistic Health and Wellness. Possibly using automated means. Msg/data rates apply, msg frequency varies. Consent is not a condition of purchase. See terms and privacy policy. Text HELP for help and STOP to unsubscribe.
Method 3 -- Direct Inbound Contact: When a client texts or calls the business number directly, the first automated response includes express consent language: By continuing this conversation you agree to receive text messages from To God Be All The Glory LLC, doing business as Zärene Holistic Health & Wellness. Message and data rates may apply. Reply STOP at any time to opt out.
Opt-in information is collected solely for the purpose of communicating directly with the individual who provided consent. This information is never shared with third parties. No messages are sent to individuals who have not first initiated contact with the business.
How We Use Your Information
- Respond to your inquiries and provide the services you request
- Send appointment reminders and post-session follow-up communications
- Request Google reviews following your session
- Send rebook reminders and wellness check-ins
- Maintain client records and improve our services
- Comply with legal and regulatory obligations
We will never send unsolicited promotional messages unrelated to the wellness services you have inquired about or received from us.
How We Share Your Information
We do not sell, rent, or trade your personal information. We may share information only in these limited circumstances:
- With trusted third-party service providers who assist in operating our practice, bound by confidentiality agreements
- When required by law, court order, or governmental authority
- To protect the rights, safety, or property of our practice or others
SMS Opt-In Data and Consent: No mobile information, including SMS opt-in data and consent, will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent information is never shared with any third parties under any circumstances. This data is used solely to send communications directly from To God Be All The Glory LLC, doing business as Zärene Holistic Health & Wellness, to the individual who provided consent.
Health & Clinical Information
As an NPI-registered clinical wellness provider, we may collect health-related information you share with us to provide appropriate care. This information is treated with the highest level of confidentiality and discretion. We will never share your health information with third parties except as necessary to provide your requested services or as required by law.
Cookies, Tracking Technologies & Analytics
Our website at zarenewellness.com uses cookies and similar tracking technologies to improve your browsing experience, analyze website traffic, and understand how visitors interact with our content. A cookie is a small text file placed on your device when you visit our website.
Types of cookies and tracking technologies we use:
- Essential cookies -- required for the website to function properly including form submissions and the live chat widget
- Analytics cookies -- used to collect anonymous data about how visitors use our website including pages visited, time spent, and traffic sources
- Functional cookies -- used to remember your preferences and improve your experience on return visits
Third-party analytics: We may use Google Analytics or similar services to understand visitor behavior on our website. These tools collect anonymized and aggregated data and are governed by their own privacy policies.
Chat widget tracking: Our live chat widget powered by GoHighLevel (LeadConnector) may use session-based tracking to maintain your conversation and improve response quality.
Your choices: You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. Some features of our website may not function properly if cookies are disabled.
How We Protect Your Information
To God Be All The Glory LLC, doing business as Zärene Holistic Health & Wellness, implements reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
Security measures we use include:
- Secure HTTPS encryption on our website and all data transmissions
- Restricted access to personal data -- only authorized personnel have access to client information on a need-to-know basis
- Our CRM and messaging platform GoHighLevel (LeadConnector) maintains SOC 2 compliant infrastructure and industry-standard encryption protocols
- Client booking data stored in Vagaro is protected by their enterprise-grade security infrastructure
- Regular review of data access and security practices
While we take every reasonable precaution no method of transmission over the internet is 100% secure. In the event of a data breach affecting your personal information we will notify you promptly in accordance with applicable law.
Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. To request removal of your information contact us at [email protected] or call +1 803-864-2088.
Your Rights
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of text messages at any time by replying STOP
- Opt out of email communications by clicking unsubscribe
Changes to This Policy
We may update this Privacy Policy from time to time. Changes are effective immediately upon posting with an updated effective date. Continued use of our website or services constitutes acceptance of the updated policy.
Call or text us at +1 803-864-2088 | Email [email protected]
4615 Forest Drive, Suite 2 | Columbia, SC 29209